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New Technology Services

Welcome to Technology Services!

Phone Support

Call 760-848-1185 to speak with the IT Help Desk staff 8:30 AM - 12:00 PM & 1:00 PM - 3:00 PM Monday - Friday

Knowledge Base

Quick access to helpful guides and resources

  • 1. Go to office.com

    2. Sign in with your school credentials

    3. Access Word, Excel, PowerPoint, and more

    4. Use OneDrive for file storage

                                                                      OK

  • 1. Visit your school\'s Schoolstream portal

    2. Use your provided login credentials

    3. Access announcements and school information

                                                                      OK

  • 1. Go to Settings > Printers & Scanners

    2. Click "Add Printer or Scanner

    3. Select your printer from the list

    4. Follow installation prompts

                                                                      OK

  • iPad and iPhone troubleshooting

    macOS support and updates

    Apple ID and iCloud assistance

    App installation and management

                                                                      OK

  • 1. Connect HDMI or VGA cable

    2. Press Windows + P (PC) or Cmd + F1 (Mac)

    3. Select display mode\n4. Adjust resolution if needed

                                                                      OK

  • 1. Select your network from WiFi list

    2. Enter provided password

    3. For Ethernet: plug cable into port\n4. Contact IT if connection issues persist

                                                                      OK

  • 1. Access the FreshService portal

    2. Click "Submit a Request

    3. Fill out the form completely\n4. Attach screenshots if helpful

                                                                      OK

  • Creating and managing classes

    Distributing assignments

    Grading and feedback tools

    Student communication features

                                                                      OK

  • New user setup procedures

    Essential software installation

    Account creation and access

    Basic troubleshooting steps

                                                                      OK

  • Online safety and security

    Appropriate technology use

    Digital footprint awareness

    Cyberbullying prevention

                                                                      OK

  • 1. Open your email client

    2. Go to Settings/Preferences

    3. Find Signature section

    4. Add your professional signature

                                                                      OK

Technology Services Team

Organizational Chart 2025-2026

Complete organizational structure showing all Technology Services personnel and their roles