Coachella Valley USD

Submitting a FreshService Ticket

The purpose of Freshservice is to provide a single system for submitting tickets. Freshservice will send you an e-mail when your ticket has been completed. Additionally, you may inquire as to the status of a ticket request at any time by using the Freshservice website.

Open a web browser and type the address: Click here.

At the loin page click on the top left link to login, you will be redirected to login to your CVUSD Email if you are not already logged in on your browser

Once you login you will come to the Freshservice Dashboard
1. Click Report an Issue to open a Ticket.
2. Select if you are a student or staff member
3. Enter a subject in the subject field
4. Select the relevant Category from the drop-down menu
5. Select the Impact drop-down lists based on the type of effect this work order has
6. Enter a brief summary of the problem in the Description field. Sure to include a Call Back Number field. This should be a number where the technician can reach you during business hours.
  For multiple problems, a ticket for each request must be submitted. Do not submit multiple requests on one ticket. Different problems may be assigned to different Technicians.
7. Attach a File: If you want to add an attachment (screen capture or documents that may help explain your issue): Click the Attach a File button to navigate to the location of the file, and then click the Open button. The file name displays in the File Name field.
8. Click the Submit button.
  The ticket is now sent to the Technology Help Desk and assigned to a Technician. You will receive an e-mail confirming your ticket.
- Click on left three bar menu
- Click on the tickets link to view all open tickets
- Click Browse help articles button to view help articles relevant to CVUSD technology.
- You will be prompted to select a help article to view
1. To request a service click on the Request a service button on the Dashboard
2. Select the relevant service you a requesting and it will send the request for the person best able to help you.

You can close your own tickets if you have found your own solutions or if you want to cancel your work order because a problem no longer exists. If you do cancel a ticket the Technician will be notified.

If you have any problems accessing the Freshservice please notify Adrian Chico

Adrian Chico

IT Coordinator