Submitting a Track IT Work Order

The purpose of the Track-It system is to provide a single system to submit Technology or Copy Center work orders. The Track-It system will send you an e-mail when your work order has been completed. Additionally, you may inquire as to the status of a work order request at any time by using the Track-It system.

To access the Track-It system, perform the following steps;

Open a web browser and type the address: http://trackitweb
For users using mobile devices, Macs, or FireFox:

You will see a prompt for your network credentials (It is the same user name and password as your email account)

If you are not automatically logged in you will see the “Welcome to Self Service” screen below. Click on “Log in using your Windows account”
After successfully logging in you will see your home screen

Track-IT Overview

Left Menu

Home: Brings you back to the current page.
Solutions:You can search for solutions to common problems to see if you can resolve your issue before entering a work order. We are working on populating this function.
My Work Orders:Here you can see all the work orders you have entered and view them three ways, Open Work Orders, Closed Work Orders or All Work Orders.
My Assets:It will show a list of computer names associated with you.
My Request for Change:For TMS only.
My Profile:Lists user information for your account.

Center Menu

Search for Solutions: Search the Solutions database for answers to common questions and problems.
Add a New Work Order: Submit a new Work Order request to IT for a problem that you are having.
View My Work Orders: View the status of previously submitted Work Orders.
Manage My Profile: Access information about your user account, Assets assigned to you and Self Service portal login information.

Right Menu

This is where announcements and instructions are displayed.

Adding a New Work Order

Click Add a New Work Order to open a new work order.
Enter a brief summary of the problem in the Summary field. You can add more in the Note textbox at the bottom of the form.
Enter a phone number in the Call Back Number field. This should be a number where the technician can reach you at during business hours.
Select the User Impact drop-down lists based on the type of effect this work order has
Select the Type, then Subtype, and Category that best matches your request.
Note: Describe the problem or request in detail in the Note textbox. Details help get the problem resolved quickly. Only one request per work order.
For multiple problems and or service requests a work order for each request must be submitted. Do not submit multiple requests on one work order. Different problems may be assigned to different Technicians.
File Name: If you want to add an attachment (screen capture or documents that may help explain your issue): Click the Browse button to navigate to the location of the file, and then click the Open button. The file name displays in the File Name field.
Click the Submit button.
The work order is now sent to the Technology Help Desk or the Copy Center and assigned to a Technician. You will receive an e-mail confirming your work order.

View My Work Orders

Add Notes or Attachments to a Work Order

Click Add Note button to enter additional information or updates to the work order. Once you have submitted a note you will not be able to edit the information.
On the Add Note window, enter the information in the Note textbox, then click the OK button.
Click the Add Attachment button. Click the Browse button to navigate to the location of the file, and then click the Open button. The file name displays in the File Name field.

Cancelling a Work Order

You can close your own work orders if you have found your own solutions, or if you want to cancel your work order because a problem no longer exists. If you cancel a work order the Technician will be notified by TrackIt.

If you have any problems accessing the Track-It work order system please ask your neighbor to enter the work order for you and notify Adrian Chico

Adrian Chico

IT Coordinator
Phone: (760) 848-1167

Email Adrian

Submitting a Track IT Work Order

To access the Track-It system, perform the following steps;

Adrian Chico

IT CoordinatorPhone: (760) 848-1167

IT Coordinator
Phone: (760) 848-1167